Customer Support

At House of Traa, we strive to provide a seamless shopping experience and excellent support for all our customers. Below, you'll find answers to frequently asked questions, details about our shipping policies, and information on returns.

1. Frequently Asked Questions (FAQ)

1.1. How can I place an order?

To place an order, browse our collections, select the items you love, and add them to your cart. Proceed to checkout, enter your details, and complete the payment securely.

1.2. What payment methods do you accept?

We accept all major credit/debit cards, UPI, and secure online payment gateways.

1.3. Can I modify or cancel my order after placing it?

Orders cannot be modified after placement. If you need to cancel your order, please contact us within 12 hours of placing it.

1.4. Do you offer international shipping?

Yes, we ship worldwide. Shipping charges and delivery timelines will vary based on your location.

1.5. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. Use the link to monitor your shipment's status.

1.6. Do you offer customization services?

Currently, we do not offer customization services for our products.

2. Shipping Policy

2.1. How long does shipping take?

Shipping timelines are as follows:

• Domestic Orders (India): 5–7 business days.

• International Orders: 10–15 business days.

2.2. What are the shipping charges?

• Domestic Orders: Flat shipping rates apply, which will be displayed at checkout.

• International Orders: Charges depend on the destination and order size, calculated at checkout.

2.3. Do you offer free shipping?

Free shipping is available for domestic orders above ₹5,000. For international orders, promotions may apply periodically.

2.4. What happens if my order is delayed?

While we strive for timely delivery, delays may occur due to unforeseen circumstances such as courier issues or customs clearance for international orders. We appreciate your patience.

2.5. What if I receive a damaged package?

If your package arrives damaged, please contact us within 48 hours of receiving it, along with photographic proof.

3. Returns and Refunds Policy

3.1. What is your return policy?

We have a No Returns and Refunds Policy. All sales are final.

3.2. Are there any exceptions?

We only accept returns for products that are defective or damaged upon delivery. To initiate a return:

• Contact us within 48 hours of receiving the product.

• Provide a detailed description and photographic proof of the defect or damage.

3.3. What happens after I report a defective item?

Once we verify the issue, we will either:

• Replace the item, or

• Provide store credit of equivalent value (at our discretion).

3.4. Are custom or personalized products eligible for returns?

No, custom or personalized products are non-returnable and non-refundable.

Contact Us for Support

If your question isn't answered above, feel free to reach out:

• Email: support@houseoftraa.com

• Phone: +91 9619402999

• Response Time: We aim to respond to all queries within 24-48 hours.

Thank you for choosing House of Traa! We are here to assist you at every step of your shopping journey.