Legal Policies

Effective Date: January 1, 2025

Welcome to House of Traa! By accessing or using our website and services, you agree to our legal policies, which include our Terms and Conditions and Privacy Policy. Please read these policies carefully before engaging with our platform.

1. Terms and Conditions

General Terms

House of Traa is operated by Liongaze Media Services LLP. By using this website, you agree to the following terms and conditions, which govern all transactions and interactions on our platform.

Product Information and Pricing

• All products are described as accurately as possible, but slight variations may occur due to screen differences or handcrafted nature.

• Prices are subject to change without prior notice.

Orders and Payments

• Payments must be made via our secure payment gateways.

• House of Traa reserves the right to cancel orders due to unavailability, pricing errors, or suspected fraud.

Shipping and Delivery

• Shipping timelines are provided at checkout, but delays may occur due to unforeseen circumstances.

• Customers must provide accurate delivery information; House of Traa is not liable for missed or delayed deliveries caused by incorrect details.

No Returns and Refunds

• All sales are final. We do not accept returns or offer refunds unless the product is defective or damaged. In such cases, contact us within 48 hours with photographic proof.

Intellectual Property

• All content, including logos and designs, belongs exclusively to House of Traa. Unauthorized use is prohibited.

Limitation of Liability

• House of Traa is not liable for any direct, indirect, or incidental damages arising from website use.

Governing Law

• These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Mumbai.

Amendments to Terms

• We may update these terms without prior notice. Continued use of the website implies acceptance of any changes.

2. Privacy Policy

Effective Date: January 1, 2025

House of Traa, operated by Liongaze Media Services LLP, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information, whether you are a national (India-based) or international customer. By accessing our website, you agree to the practices described below.

1. Information We Collect

1.1. Automatically Collected Data

When you visit our website, we automatically collect certain information about your device, including:

• Web browser type and version.

• IP address and time zone.

• Cookies installed on your device.

• Information about your interaction with the site (e.g., pages viewed, products clicked).

1.2. Personal Data Provided by You

When making a purchase, registering, or interacting with us, you may provide:

• Name, email address, phone number, and physical address.

• Payment details for order processing.

• Preferences, including product interests and shopping behavior.

2. Why We Process Your Data

2.1. National Buyers (India)

For buyers within India, we process your data to:

• Fulfill and deliver your orders.

• Offer customer support.

• Provide updates on products and promotions (if you opt-in).

• Comply with Indian regulations, such as GST invoicing.

2.2. International Buyers

For buyers outside India, we process your data to:

• Fulfill cross-border orders, including customs documentation.

• Ensure compliance with international trade laws.

• Facilitate currency conversion and localized payment methods.

• Communicate shipping timelines and import requirements.

3. How We Use Your Information

• Order Fulfillment: To process transactions, ship products, and provide updates.

• Personalization: To tailor recommendations and enhance your shopping experience.

• Marketing (Optional): With your consent, we send newsletters, promotions, or updates.

• Fraud Prevention: To safeguard against unauthorized or fraudulent activities.

4. Data Sharing

4.1. Service Providers

We may share your data with third-party partners who assist in:

• Payment processing.

• Shipping and logistics (couriers, customs agents).

• IT infrastructure support.

4.2. Legal Obligations

We may disclose your information to comply with legal obligations, protect our rights, or address fraud or safety concerns.

4.3. International Data Transfers

For international buyers, your data may be transferred and processed outside your country, including in India, the USA, or Canada. We ensure such transfers comply with relevant data protection laws.

5. Your Rights

Regardless of your location, you have the following rights:

• Access your personal data.

• Request corrections to inaccurate information.

• Withdraw consent for marketing communications.

• Request deletion of data, subject to legal or contractual obligations.

• Lodge complaints with data protection authorities in your region.

Additional Rights for European Residents:
If you are an EU/EEA resident, you have additional rights under GDPR, including data portability and rights in relation to automated decision-making.

To exercise your rights, email us at privacy@houseoftraa.com.

6. Security of Your Data

We use industry-standard practices to safeguard your data, including:

• Secure Socket Layer (SSL) encryption for transactions.

• Access controls and monitoring for unauthorized access.
  However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies to improve functionality and analyze traffic.

• Essential Cookies: Required for basic website operations.

• Analytics Cookies: Used for insights into user behavior (optional).

• Marketing Cookies: Track preferences to offer personalized ads (optional).

You can manage cookie preferences via your browser settings.

8. Retention Period

We retain your data as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal and regulatory requirements.

9. Links to Third-Party Websites

Our website may link to third-party websites. House of Traa is not responsible for their privacy practices. Please review their privacy policies independently.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Significant updates will be communicated via email or website notifications.

11. Contact Information

For questions or concerns about this Privacy Policy:

• Email: privacy@houseoftraa.com

• Phone: +91 9619402999

Thank you for trusting House of Traa. We are dedicated to safeguarding your privacy and enhancing your shopping experience.